Frequently Asked Questions

We accept major cards (Visa, Mastercard), cash on delivery in supported cities, and selected wallets.

Contact support if your method is not listed.

You may cancel before the order moves to processing. After that, contact us quickly — changes depend on fulfillment status.

Installments depend on partner banks and promotions. Check the checkout page for current options.

Yes — you will receive a confirmation by email and/or SMS with your order number.

Typical delivery is 2–5 business days inside Egypt, depending on city and stock.

When your shipment is dispatched you will get a tracking link where available.

Currently we focus on domestic delivery. International options may be added later.

The courier will usually call you. You can arrange a second attempt according to carrier policy.

The product page shows availability. Low stock may display a notice.

Popular items are restocked regularly. Use notify me if offered on the storefront.

We are primarily online; any showroom policy will be announced on the site.

Assembly depends on the product category and city. Details appear on the product or checkout page.

Guest checkout may be available; an account helps you track history and speeds up repeat purchases.

Use Forgot password on the sign-in page and follow the link sent to your phone or email.

We use industry-standard practices to protect your data. See our privacy policy for details.

Yes from your account before the order ships. After dispatch, contact support immediately.